Privacy Policy

What Memsmo is

Memsmo™ is a service that lets you collect photos, stories, quotes, and memories from friends and family, then turn them into interactive experiences and printed keepsakes. This page is maintained by QForma LLC (the owner of Memsmo) to explain how we handle your information.

What we collect

• Account information: email address and authentication details when you sign in or create a Memsmo.
• Memories you provide: photos, written stories, quotes, names, dates, and any other content you or your invited contributors add to a Memsmo.
• Usage data: device and browser type, pages visited, and feature usage to help us improve the product.
• Cookies and analytics: we use first-party and common analytics tools to understand how visitors use the site.

How we use your data

We use the information we collect to:

• Provide, operate, and improve the Memsmo service.
• Generate interactive memory experiences and keepsake previews.
• Process orders and coordinate production and shipping.
• Communicate with you about your account, orders, and product updates.
• Keep the service secure and prevent abuse.

Who we share data with

We do not sell your personal information.

We may share information with trusted service providers that help us operate Memsmo, including providers of:

• Hosting, database, and infrastructure services
• Payment processing
• Printing, fulfillment, and shipping
• Artificial intelligence and content-processing services
• Email, communications, analytics, and other operational services

We share information only as reasonably necessary for these providers to perform services on our behalf, and we require appropriate safeguards for the information they process.

We may also disclose information when required by law, to protect the rights and safety of Memsmo or others, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated data.
• Export your memories.
• Object to or limit certain uses of your data.

To exercise any of these rights, contact us at support@memsmo.com.

Data retention

We keep your memories and account data for as long as your account is active. If you delete your account, we remove your data from active systems within 30 days. Some information may remain in backups or logs for a limited period as required for security, fraud prevention, or legal obligations.

Children

Memsmo is not intended for children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

Security

We use industry-standard measures to protect your data, including encrypted connections, access controls, and regular security reviews. No online service can guarantee perfect security, but we work to keep your memories safe.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. Continued use of Memsmo after changes means you accept the updated policy.

Contact us

Questions or requests about this policy can be sent to support@memsmo.com.