Refund Policy

All sales are final

Because each Memsmo keepsake is custom-made with your personal photos, quotes, and designs, all keepsake sales are final. We do not offer refunds or returns for change-of-mind, incorrect design choices, or buyer’s remorse.

Defects, misprints, and damage

We stand behind the quality of our keepsakes. If your order arrives with a manufacturing defect, misprint, or shipping damage, please contact us within 14 days of delivery with photos of the issue and your order details. We will review the case and, if appropriate, offer a reprint or replacement at no additional cost.

What is not covered

We cannot offer reprints or refunds for issues caused by:

• Low-resolution or poor-quality source images uploaded by you.
• Typos, spelling errors, or incorrect text entered during design.
• Incorrect shipping addresses provided at checkout.
• Normal color or texture variation between screen preview and printed product.
• Damage caused after delivery or by improper handling.

How to report an issue

Email support@memsmo.com with your order number, a description of the problem, and clear photos. We aim to respond within 5 business days.

Order cancellations

Because custom production often begins quickly, orders cannot be cancelled or modified once they enter production. If you need to make a change, contact us as soon as possible and we will do our best to help before production starts.

Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of the page shows when it was last revised.

Contact us

Questions about refunds or reprints can be sent to support@memsmo.com.